Straits Art Co Pte Ltd
Effective Date:2nd May 2025
At Straits Art Co Pte Ltd, we strive to ensure that you are completely satisfied with your purchases. This Return & Refund Policy outlines the conditions under which goods may be returned, refunded, or exchanged. Please read it carefully before making a purchase.
1. General Return Policy
We accept returns on most items within 14 days of the delivery date, subject to the following conditions:
1.1 Return Conditions
- Items must be unused, unopened, and in original condition.
- Packaging must be intact and resalable (no broken seals, torn labels, or damage).
- A valid proof of purchase (receipt, invoice, or order confirmation) must be provided.
- Return requests must be made within 14 calendar days of receiving the goods.
2. Non-Returnable Items
For hygiene, safety, or copyright reasons, the following items are non-returnable and non-refundable:
- Opened or used paint, ink, solvents, adhesives, or aerosol products
- Brushes that have been used or unsealed
- Canvas, paper, pads, or sketchbooks that have been opened or damaged
- Cut to order paper sheet, canvas
- Gift Vouchers
- Books, DVDs, or software (unless defective and unopened)
- Custom-made, Bespoke item, cut-to-size, or specially ordered products
- Items sold under clearance, promotion, or marked “Final Sale”
- Photosensitive items
If such items are returned, they may be sent back to you.
If you’re unsure whether an item is returnable, please contact our customer service team before purchasing.
3. Amending or Cancelling an Order
We’re unable to add items to orders after they’ve been placed. However, if you’ve made a mistake with your delivery address, or you wish to cancel an order, please contact our Customer Service Team before dispatch, and they will assist you
4. Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Notify us within 3 days of receiving the order.
- Send clear photos of the item and packaging to straisartco@gmail.com.
- We will offer a replacement, exchange, or full refund (including GST, if applicable).
- While we will refund the cost of the product(s), you are responsible for the cost of returning the goods.
Unlike some areas of e-commerce, such as fashion, we work on small margins to keep our prices low, and as a result, we don’t build a returns price into our selling price, and we’re unable to refund the original courier delivery costs.
5. How to Initiate a Return
To start a return process, please follow these steps:
- Contact us at straitsartco@gmail.com or +65 63381710 with:
- Your order number
- Description of the item(s) and reason for return
- Photos (if applicable)
- Await return authorization and instructions from our team.
- Carefully package the item and return it via a trackable shipping method.
Return Address:
Straits Art Co Pte Ltd
420 North Bridge Road #01-27 North Bridge Centre
Singapore 188727
[Insert Attention: Returns Department]
6. Refund Process
Once we receive and inspect the returned item(s), we will process your refund as follows:
- Refunds will be issued to your original payment method.
- Please allow 7–10 business days for processing.
- We reserve the right to reject returns or offer partial refunds for items not returned in acceptable condition.
- Shipping fees are non-refundable unless the return is due to our error.
- A 15% administration charge apply.
7. Exchanges
If you would like to exchange an item for another product or variation:
- Initiate a return as described above.
- Once we receive your returned item, place a new order for the desired item(s) to ensure stock availability.
- Exchanges are subject to product availability and shipping fees.
8. In-Store Returns
Items purchased online may be returned in person at our retail location, provided they meet all return conditions listed above.
Retail Location:
Straits Art Co Pte Ltd
420 North Bridge Road
#01-27 North Bridge Centre
Singapore 188727
Operating hours
Monday to Friday 9.00 am to 6.00 pm
9. International Orders
We currently do not accept returns for international orders unless:
- The item is defective or damaged in transit.
- You notify us within 3 days of receipt.
Return shipping for international orders must be arranged and paid by the customer unless agreed otherwise.
10. Contact Us
If you have any questions about this policy or your return request, please contact our customer service team:
📧 Email: straitsartco@gmail.com
📞 Phone: +65 63381710
🕒 Business Hours: Monday to Friday 9.00am to 6.00pm